 112 coniston street waterbury ct 06607 2034557211 coolie6060 gmail com work experience cna 8 22 present motif by monarch provide personal hygiene for elderly patients or those recovering from surgeries injuries or accidents by assisting with their basic needs such as showering bathing dressing and eating maintain patient stability by checking vital signs and weight and recording intake and output of urine offer activities that are essential for daily living by assisting patients with their meals including serving and feeding them if necessary serve the community by adhering to professional standards community policies and procedures as well as local state and federal requirements set up medical equipment and help with various therapeutic procedures to include laying out tools for examinations or moving devices between rooms answer calls for assistance and observe changes in a patients behavior emotional state or physical condition implement individualized care plans and offer support to patients to maintain their dignity privacy and comfort assist in the maintenance of a clean tidy and safe environment house manager ilst 11 2015 02 2018 employment option southbury ct 1 prepare teaching material for independent living skills training and support service sessions schedule client session time and programming according to their individual service plan and the training domains see individual clients in their homes to train teach and provide support in money management nutrition cooking comparison shopping emergency procedures community awareness mobility laundry procedures household management sex public health education medical procedures counseling and crisis intervention and housing provide training in rations determined by a current care plan and in accordance with the least restrictive environment philosophy 1 1 staff client ratio unless otherwise specified coordinate client training programs with other programs with which they are involved complete daily activity report documenting direct hours spent with clients and submit to other team members such as supervisor s on the first day of the following month keep client files up to date assist client in coordinating with other programs services and benefit systems such as social security afdc wic food stamps counseling etc attend monthly staff meetings and monthly individual meetings with team members participate in inter disciplinary team meetings as requested other duties as assigned concierge 10 2007 6 2013 edgehill senior home stamford ct responsible for greeting residents guests visitors and family members with community hospitality and service offer helpful assistance or direction as needed responsible for appearance and maintenance of concierge desk assist and support resident services programs answer telephone calls and direct them to the appropriate department take messages as needed assist with resident mail distribution assist in the distribution of delivered packages as they arrive at the community maintain documentation relating to concierge services as directed routinely inspect entrances to community to monitor for community standards of sanitation and hospitality assist executive administrative assistant director of sales and marketing and director of recreation as needed monitor fire panels and immediately dispatch assistance and information to necessary personnel in accordance with procedures maintain and protect the confidentiality of resident information at all times practice positive resident relations by demonstrating the communitys hospitality and service standards to residents families guests and the general public practice all safety loss prevention and infection control procedures meet or exceed the communitys standards of appearance sanitation health and hygiene for community personnel perform any other reasonable task as assigned by the supervisor attend in services as required ability to effectively communicate with residents families supervisor visitors and employees ability to effectively communicate via the telephone ability to provide concierge services in a senior housing and health care environment which meet or exceed the communitys hospitality and service standards willingness to work with the elderly customer service specialist 4 2000 1 2007virgin atlantic airways norwalk ct assisted travel agents and upper class passengers with car service reservationscompleted duties ensuring format errors in car service reservations were correctedassisted new and current frequent flyers with their accounts and booking reservationsacted supervisor assisting co workers and passengers with preflight complaint take post flight complaints for the customer relations department and logging them dispatching car to correct location through vendors customer consultant 3 1999 12 1999ideal fashion jamaica ny contributed to profitability by assisting all customers to the best of my abilities obtained merchandise requested by customers totaled price and tax on merchandise purchased by customers assist with the selection of garment education certification cna med cert cpr certified 2 1998 7 1998 career training centers new york ny 1 1997 12 1997 career vision certificate brooklyn ny 1991 1996 diploma haile selassie high school kingston jamaica skills excel microsoft office shares pm works 