 hello my brother bret is a resident there in room 104 near the window and i wrote last week about fixing his landline phone that has a staticky line that cuts off calls he said someone was there to fix it last week but he called me today on the phone and its still broken he can hear me fine but i have trouble hearing him is there any way to replace his phone im not sure what was done the last time but its still not fixed and cut off our call twice thank you from jennifer gordon 