CONTACT FORM SUBMITTED AT: https://ccwestfield.com/contact

NAME: Theresa Wong

EMAIL: twong470@gmail.com

COMPANY:

TYPE OF INQUIRY: Resident & Family Support

FACILITY: 

 	* Westfield [https://mycompletecare.com/ccwestfield] 

MESSAGE: 
Good morning. My father is a resident in the long term area at
Complete Care in Westfield. As his family, we have not been told his
prognosis or anything, have been expected to pay immediately (without
a bill stating how much is owed), we have requested updates on him
weekly- have contacted Belinda and several other people there but no
one gets back to us. My father is left in bed all day- although he
wants to get out of bed AND the call bell is often left unanswered for
a half hour or more. This is unacceptable. As for his eating, he
rarely touches the food- he is losing weight at your facility and I
sincerely hope he doesn’t get weaker or sicker than where he is now.
Before I escalate my issues with the facility to other channels, I
would like to work with the facility to get things worked out. His
care is so so at best. For being in a superior town like Westfield, I
expect more. Please contact me asap so we can fix these issues.
