{"066dfc6f-18a6-4937-87ee-0244e38e977e":"Diann Turner","9e31cb40-bbfa-4c75-b149-477f3fbb2fa7":"diannturner@comcast.net","17f37f07-2870-4279-87ed-1f52fc42daa9":"Other","7615571d-c71f-4c39-9d30-2b5eff5f4930":[1269],"e8af83f2-c87e-467e-80dc-e1f580b01a08":"To Whom It May Concern,\n\nRe: Ongoing Phone System Failures\n\nI am requesting an explanation for the repeated phone service outages at the Corsica Hills facility. The system has been down twice in the past four days, which is entirely unacceptable for a healthcare environment.\n\nWhile staff members have apologized, I have also been told that this is an ongoing issue. That is deeply concerning.\n\nThe first time I encountered the outage was when I attempted to call to schedule a tour—hardly a reassuring first impression. More critically, the second outage occurred when the hospital attempted to contact your facility to notify staff that my mother was being transferred. Although staff were aware she was coming, they had no way of knowing when she would arrive until I physically showed up at the door.\n\nOn both occasions, I personally alerted the facility—once by email and once in person—which should not be necessary.\n\nReliable communication is essential in a healthcare setting. I should not have to rely on email, particularly when responses are limited to weekday business hours. This creates unnecessary risk and stress for patients and their families.\n\nI am requesting a prompt response outlining:\n\n* The cause of these repeated outages\n* Whether this is a known, ongoing issue\n* The specific steps being taken to ensure this does not continue\n\nThis situation needs to be addressed immediately. I would appreciate a timely and substantive response.\n\nSincerely,\nDiann Turner\ndiannturner@comcast.net\n","6c87db4a-1b50-4a33-949f-2d6bd2eb1e0d":"https://mycompletecare.com/contact","4cea3cf6-c884-4125-8002-615070a0f063":"HLaBatch@completecaremgmt.com"}