 hello my brother bret gordon is a resident at your facility in room 104 by the window his landline phone in the room is malfunctioning sometimes it has no sound and when it does have sound it is staticky choppy and hard to understand and it hangs up several times during each call he calls me every saturday and we talk for about an hour because i live too far away to visit its hard to understand what hes saying can you please get him a working landline phone in his room thank you from jennifer gordon 