CONTACT FORM SUBMITTED AT: https://ccatgreenacres.com/contact

NAME: John Samuel

EMAIL: jmbk@comcast.net

COMPANY:

TYPE OF INQUIRY: Other

FACILITY: 

 	* Green Acres [https://mycompletecare.com/ccatgreenacres] 

MESSAGE: 
I was visiting my mom in the village on the third floor on Sunday, May
3. A little after 2, My Mom had to go to the bathroom. I got her in
the bathroom in her room and onto the toilet. When she finished she
told me she had soiled her diaper and would need someone to clean her.
I pressed the call bell and we waited for ten minutes . I decided to
go look for help…There were no aides on the floor. That day, an
agency nurse was covering for Linda sitting in the office…couldn’t
see/ hear the call bell? She told me that both aides must have taken
their break at the same time!!! She said she would try and get help.
After another ten minutes, I went back to her office. She told me she
thinks there’s a male aide back from break…why didn’t she send
him to help my Mom? And I guess it’s below her job description to
clean my Mom!
So I went back and found Leon myself, and told him we needed him in
the room!
Why is this allowed? Isn’t the floor nurse in charge of the aides?
Why didn’t the nurse sitting in the office at least address the call
bell, what if it was an emergency?
And when she knew an aide was back from break, why didn’t she send
him down?
My mom was put on hospice especially because she tries to get up on
her own and go to the bathroom, and has fallen while doing so..this is
why!!!After a certain point, she grows impatient and decides to get up
herself! If I wasn’t there that day, she most likely would have
tried to get up off the toilet, all dirty,herself! 

And WHY does these seem to happen on the weekends, is it short
staffing or lack of supervision?
