{"066dfc6f-18a6-4937-87ee-0244e38e977e":"Theresa Wong","9e31cb40-bbfa-4c75-b149-477f3fbb2fa7":"twong470@gmail.com","17f37f07-2870-4279-87ed-1f52fc42daa9":"Resident & Family Support","7615571d-c71f-4c39-9d30-2b5eff5f4930":[1129],"e8af83f2-c87e-467e-80dc-e1f580b01a08":"Good morning. My father is a resident in the long term area at Complete Care in Westfield. As his family, we have not been told his prognosis or anything, have been expected to pay immediately (without a bill stating how much is owed), we have requested updates on him weekly- have contacted Belinda and several other people there but no one gets back to us. My father is left in bed all day- although he wants to get out of bed AND the call bell is often left unanswered for a half hour or more. This is unacceptable. As for his eating, he rarely touches the food- he is losing weight at your facility and I sincerely hope he doesn’t get weaker or sicker than where he is now.  Before I escalate my issues with the facility to other channels, I would like to work with the facility to get things worked out. His care is so so at best. For being in a superior town like Westfield, I expect more. Please contact me asap so we can fix these issues.","6c87db4a-1b50-4a33-949f-2d6bd2eb1e0d":"https://ccwestfield.com/contact","4cea3cf6-c884-4125-8002-615070a0f063":"info@ccwestfield.com"}