<p><strong>Contact form submitted at:</strong> https://ccwestfield.com/contact</p><p></p><p><strong>Name:</strong> Theresa Wong</p><p><strong>Email:</strong> twong470@gmail.com</p><p><strong>Company:</strong> </p><p><strong>Type of Inquiry:</strong> Resident &amp; Family Support</p><p><strong>Facility: </strong>
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                <a href="https://mycompletecare.com/ccwestfield">Westfield</a>
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<p><strong>Message:</strong> <br />            Good morning. My father is a resident in the long term area at Complete Care in Westfield. As his family, we have not been told his prognosis or anything, have been expected to pay immediately (without a bill stating how much is owed), we have requested updates on him weekly- have contacted Belinda and several other people there but no one gets back to us. My father is left in bed all day- although he wants to get out of bed AND the call bell is often left unanswered for a half hour or more. This is unacceptable. As for his eating, he rarely touches the food- he is losing weight at your facility and I sincerely hope he doesn’t get weaker or sicker than where he is now.  Before I escalate my issues with the facility to other channels, I would like to work with the facility to get things worked out. His care is so so at best. For being in a superior town like Westfield, I expect more. Please contact me asap so we can fix these issues.
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