 my name is crystal powell my mother sandra shelly was a patient at cch hyattsville in pavilion 2 room 10 for approximately three years on december 22 2025 at 10 56 a m i received a call from jay liles informing me that my mother had been found unresponsive and that 911 had been called she was transported to medstar washington hospital where she sadly passed away on december 24 2025 i remained in contact with mr liles up until december 26 2025 when i informed him of my mothers passing during that communication he inquired about her service arrangements and i asked how i could retrieve her personal belongings he responded that he would need to speak with his administrator when he returned to work on tuesday december 30 2025 since then i have made numerous attempts to contact mr liles via text message email and voicemail regarding my mothers belongings to date i have not received any response my latest attempt was earlier today i sent a text message at 8 39 a m and left another voicemail around noon unfortunately there has still been no reply this lack of communication has been both disappointing and frustrating during an already difficult time because i live in georgia i am more than willing to make the necessary arrangements to resolve this matter i can have the items picked up or i can cover the cost of shipping whichever is most convenient for you i would deeply appreciate your assistance in resolving this matter or connecting me with someone who can help facilitate the return of my mothers personal items thank you in advance for your time understanding and prompt attention to this situation sincerely crystal powell phone 404 433 6577 email cpshelly50 gmail com 