CONTACT FORM SUBMITTED AT: https://mycompletecare.com/contact

NAME: Michael Frink

EMAIL: michaelfrink@rocketmail.com

COMPANY:

TYPE OF INQUIRY: General Inquiry

FACILITY: 

 	* Hales Corners [https://mycompletecare.com/cchalescorners] 

MESSAGE: 
Dear Management Team,

I am writing regarding the recent notice from Hales Corners Care
Center stating that Richard was not accepted due to the behaviors and
complexity of his care needs.

I respectfully ask that you reconsider this decision.

While I understand that referrals must be carefully reviewed, I
believe there may be some clarification that could help provide a more
complete picture of Richard’s needs. His care requirements are
primarily physical in nature. He requires assistance with transfers
via Hoyer lift, meal setup (he feeds himself), access to drinks when
he is thirsty, and occasional assistance setting up his preferred
television programs or tablet games.

Richard may vocalize discomfort during transfers in and out of bed,
but this is typically short-lived. When asked about it afterward, he
often does not recall the complaint and remains pleasant and
cooperative. He is not aggressive, combative, or intentionally
difficult. In fact, much of his behavior stems from momentary
confusion rather than resistance.

We truly believe his needs fall within the scope of care your facility
is capable of providing, particularly given that the decision was not
based on financial considerations or availability.

If possible, we would welcome:

A secondary clinical review

The opportunity to provide additional clarification

A reassessment or care conference discussion

Our goal is simply to ensure Richard receives appropriate care in a
supportive environment, and we feel your facility could be a good fit.

Thank you very much for your time and reconsideration. I would
appreciate the opportunity to discuss this further at your
convenience.

Sincerely,Michael Frink
