{"066dfc6f-18a6-4937-87ee-0244e38e977e":"Rasheeda A Ahmad","9e31cb40-bbfa-4c75-b149-477f3fbb2fa7":"daughterofeve786@gmail.com","17f37f07-2870-4279-87ed-1f52fc42daa9":"Resident & Family Support","7615571d-c71f-4c39-9d30-2b5eff5f4930":[1209],"e8af83f2-c87e-467e-80dc-e1f580b01a08":"Hello,\r\nI am following up on the care of my mother Joan Haleem. I chose HH because of John Donahue who visited my mother in the hospital and demonstrated empathy and caring. We had chosen another care facility but changed because of Mr. Donahue.  I am pleased with the various activities provided for my mother. She is engaged and in positive spirits when I visit her. I am concerned about the costs which were not determined  when she was enrolled nor provided after weeks of her stay. I initiated and  spoke with Shannon the business office manager.  She stated they mistakenly believed all of my mother's care would be paid via Medicare and Blue Cross. This was not shared with me until I inquired just before the snow storm. I told them it is not possible for my mother to pay the co-payment of 200 dollars daily, particularly when this was NOT stated upfront when she was enrolled. I was referred to Tammy Mauz who stated given the error on the part of Harston, my mother would not be billed for the co-payment. I requested to have this in writing and it's been over a week with no follow-up. My mother is to move to Assisted Living so I need to finalize everything. Thanks for taking the time to address my concerns. Regards, Rasheeda Ahmad  267-796-1014    daughterofeve786@gmail.com","6c87db4a-1b50-4a33-949f-2d6bd2eb1e0d":"https://ccharstonhall.com/contact","4cea3cf6-c884-4125-8002-615070a0f063":"info@ccharstonhall.com"}