CONTACT FORM SUBMITTED AT: https://mycompletecare.com/contact

NAME: Michael Frink

EMAIL: michaelfrink@rocketmail.com

COMPANY:

TYPE OF INQUIRY: General Inquiry

FACILITY: 

 	* Hales Corners [https://mycompletecare.com/cchalescorners] 

MESSAGE: 
Dear Administrator and Admissions Review Committee,

I am writing regarding the recent determination by Hales Corners Care
Center declining Richard’s admission based on “behaviors and
complexity of care.”

I respectfully request a formal reconsideration of this decision and
clarification of the specific clinical criteria used in reaching this
determination.

Based on our understanding of Richard’s condition and daily care
needs, his requirements are primarily physical in nature. He requires
Hoyer lift transfers, meal setup (he feeds himself independently),
access to fluids, and occasional assistance initiating preferred
television programs or tablet activities. These needs are consistent,
predictable, and task-oriented.

At his current residence, my 32-year-old daughter independently
manages his morning and evening care, including transfers and routine
daily support. This demonstrates that while his care is hands-on, it
is manageable and structured.

Richard may occasionally vocalize discomfort during transfers. These
episodes are brief, non-aggressive, and not combative in nature. When
asked shortly afterward, he often does not recall the complaint and
remains cooperative and pleasant. His responses are typically
attributable to momentary confusion rather than behavioral escalation
or resistance that would pose safety concerns.

Given that the denial was not based on financial considerations or bed
availability, I respectfully request:

A written explanation detailing the specific behaviors or care factors
deemed outside your facility’s scope

A secondary clinical review of his referral

Or the opportunity to participate in a care conference to address any
concerns directly

We were very impressed with your staff, the environment, and the
location, and we believe your facility is clinically capable of
meeting Richard’s needs. It is important to us that the
determination be based on an accurate and complete understanding of
his condition.

Please advise on the next steps for formal review. I would appreciate
a timely response.

Sincerely,Michael Frink
