CONTACT FORM SUBMITTED AT: https://ccharstonhall.com/contact

NAME: Rasheeda A Ahmad

EMAIL: daughterofeve786@gmail.com

COMPANY:

TYPE OF INQUIRY: Resident & Family Support

FACILITY: 	* Harston Hall [https://mycompletecare.com/ccharstonhall]

MESSAGE: 
Hello,
I am following up on the care of my mother Joan Haleem. I chose HH
because of John Donahue who visited my mother in the hospital and
demonstrated empathy and caring. We had chosen another care facility
but changed because of Mr. Donahue. I am pleased with the various
activities provided for my mother. She is engaged and in positive
spirits when I visit her. I am concerned about the costs which were
not determined when she was enrolled nor provided after weeks of her
stay. I initiated and spoke with Shannon the business office manager.
She stated they mistakenly believed all of my mother's care would be
paid via Medicare and Blue Cross. This was not shared with me until I
inquired just before the snow storm. I told them it is not possible
for my mother to pay the co-payment of 200 dollars daily, particularly
when this was NOT stated upfront when she was enrolled. I was referred
to Tammy Mauz who stated given the error on the part of Harston, my
mother would not be billed for the co-payment. I requested to have
this in writing and it's been over a week with no follow-up. My mother
is to move to Assisted Living so I need to finalize everything. Thanks
for taking the time to address my concerns. Regards, Rasheeda Ahmad
267-796-1014 daughterofeve786@gmail.com
