<p><strong>Contact form submitted at:</strong> https://ccharstonhall.com/contact</p><p></p><p><strong>Name:</strong> Rasheeda A Ahmad</p><p><strong>Email:</strong> daughterofeve786@gmail.com</p><p><strong>Company:</strong> </p><p><strong>Type of Inquiry:</strong> Resident & Family Support</p><p><strong>Facility: </strong>
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                <a href="https://mycompletecare.com/ccharstonhall">Harston Hall</a>
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</p><p><strong>Message:</strong> <br>            Hello,<br />
I am following up on the care of my mother Joan Haleem. I chose HH because of John Donahue who visited my mother in the hospital and demonstrated empathy and caring. We had chosen another care facility but changed because of Mr. Donahue.  I am pleased with the various activities provided for my mother. She is engaged and in positive spirits when I visit her. I am concerned about the costs which were not determined  when she was enrolled nor provided after weeks of her stay. I initiated and  spoke with Shannon the business office manager.  She stated they mistakenly believed all of my mother&#039;s care would be paid via Medicare and Blue Cross. This was not shared with me until I inquired just before the snow storm. I told them it is not possible for my mother to pay the co-payment of 200 dollars daily, particularly when this was NOT stated upfront when she was enrolled. I was referred to Tammy Mauz who stated given the error on the part of Harston, my mother would not be billed for the co-payment. I requested to have this in writing and it&#039;s been over a week with no follow-up. My mother is to move to Assisted Living so I need to finalize everything. Thanks for taking the time to address my concerns. Regards, Rasheeda Ahmad  267-796-1014    daughterofeve786@gmail.com
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