{"066dfc6f-18a6-4937-87ee-0244e38e977e":"Bill Moore","9e31cb40-bbfa-4c75-b149-477f3fbb2fa7":"billmoore0827@gmail.com","17f37f07-2870-4279-87ed-1f52fc42daa9":"Other","d28107db-08e0-41c4-85d6-a1192f3aaabb":"Complete Care Springbrook","e8af83f2-c87e-467e-80dc-e1f580b01a08":"My 93-year-old father-in-law arrived for care at the Springbrook location in February 2025. He was there for about three weeks. At that point, he requested to be moved to another facility due to the lack of care he was receiving. Immediately when he arrived at the new facility (within 24 hours) it was discovered that he had COVID and a reasonably sized pressure ulcer on his sacrum.  He was obviously not being turns as needed. He remains bedridden as the wound has not healed. The only visitor he had was me, so COVID was passed along by one of the personnel in the facility. Masks were being work when he arrived and but quickly removed. There obviously been a case of COVID so why was it approved for the mask removal. Springbrook is a medical facility.\r\nOnce relocated, as the new facility was reviewing his medical records sent by Springbrook, they notice an entry that said he had stage 4 renal failure. That is incorrect. The patient that shared his room was the one with renal failure and was taken to dialysis daily. Imagine if the new facility had not asked the family about the notation and started taking him to dialysis everyday because of the mistake. I hope these issues can be resolved without having to go in another direction. \r\n","6c87db4a-1b50-4a33-949f-2d6bd2eb1e0d":"https://mycompletecare.com/contact","4cea3cf6-c884-4125-8002-615070a0f063":"CFleming@completecaremgmt.com"}