{"066dfc6f-18a6-4937-87ee-0244e38e977e":"John Samuel ","9e31cb40-bbfa-4c75-b149-477f3fbb2fa7":"jmbk@comcast.net","17f37f07-2870-4279-87ed-1f52fc42daa9":"Resident & Family Support","d28107db-08e0-41c4-85d6-a1192f3aaabb":"Green Acres","e8af83f2-c87e-467e-80dc-e1f580b01a08":"Hi, \r\nMy name is John Samuel. My mother, Rosemarie has been a resident there for over a year.\r\nYou recently made changes regarding the parking.\r\nThe “front” entrance is now designated for visitors, with the back being a employee entrance with limited hours.\r\nI visited today, 1/24/26, only to find no available parking spaces in the front “ visitors “ parking. I had no choice but to drive around the back and park there. It was 17 DEGREES when I arrived so , of course I tried to use the “employee “ entrance which had no one at the desk due to new hours.\r\n An employee walked by, saw me and motioned for me to “go around “. I told her there was no parking there and she motioned again for me to go around!\r\nI told her I wasn’t walking around in 17 degree weather ( plus you have no accommodations for someone to do so…there’s no sidewalks, forcing people to walk in the path of moving cars)\r\nThe woman finally relented and typed in a code to the keypad which she was standing next to the entire time!\r\nI asked her if that was so hard, and she just shrugged and walked off with her lunch.\r\nMy mom pays over $11,000 a month (not Medicaid, HER money). The least I expect is for the employees to treat visitors with respect. All this woman had to do was punch me in from the start. Your primary focus should be on the residents and their families, NOT the inconvenience of an employee who has to pause for ten seconds to punch someone in!\r\nAnother matter…\r\nMy mom was was getting her hair done on Monday when I visited. I was told I could sit with her in the salon while the stylist worked on her hair.\r\nMy mom mentioned that she had to go to the bathroom. The stylist informed me that “ no aide will come down here to help her”, so I found a bathroom in a storage room and helped her myself. At this point my mom had soiled herself and needed a new diaper. Since O had no access to a new diaper, The best I could do was cover the soiled diaper with toilet paper and put it back on her. When I returned her to the hair stylist I informed her that my mom would need to be cleaned when someone came to get her when she was finished with her hair! \r\nReally???\r\nSo, as a rule, no aide can come to the hair salon to help a resident use the bathroom, so they just have to sit in their soiled diapers?\r\nPlease I’m giving you a chance to respond before this gets posted on the public comment section.\r\nRegards,\r\nJohn\r\n\r\n","6c87db4a-1b50-4a33-949f-2d6bd2eb1e0d":"https://mycompletecare.com/contact","4cea3cf6-c884-4125-8002-615070a0f063":"CFleming@completecaremgmt.com"}